Changing behaviour
June 19 2011, 4:15 AM
Asking people to change their behaviour creates fear and lowers self-esteem, as it communicates that existing skills are clearly no longer valued. David Anderson, Kanban http://www.amazon.co.uk/gp/aw/d/0984521402/ref=mp_s_a_1?qid=1308482006&sr=8-1 Sent from my BlackBerry® wireless device