Customers

November 29 2009, 8:56 AM  by Mark Stringer
Customers make customer-shaped demands; if the system cannot absorb this variety, costs will rise.

John Seddon - Freedom from Command and Control: Rethinking Management for Lean Service 

Tags

customers, demand, lean, seddon

461 views and 1 response

  • Nov 29 2009, 9:11 AM
    flowchainsensei (Twitter) responded:
    Hey! Reading Seddon? Good on ya!